These Terms of Use govern your access to and use of the services provided by Luxe Wash Wheels, a premium automotive care provider located in Singapore. By using our website, booking services, or visiting our facility, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, you should not use our services.
1. Acceptance of Terms
By accessing our website or utilizing any service provided by Luxe Wash Wheels, you affirm that you are at least 18 years of age and are legally able to enter into this agreement. You also agree to comply with all applicable laws and regulations while using our services.
2. Services Offered
Luxe Wash Wheels provides high-end car wash and detailing services, including but not limited to:
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Hand washing and drying
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Interior and exterior detailing
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Ceramic coating
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Paint protection
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Upholstery treatment
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Customized vehicle care packages
We reserve the right to modify or discontinue any service, pricing, or policy at any time without prior notice.
3. User Responsibilities
As a client, you agree to:
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Provide accurate information when booking or interacting with our staff.
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Remove all personal items and valuables from the vehicle prior to service.
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Arrive on time for scheduled appointments.
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Notify us in advance of any special needs, vehicle sensitivities, or custom paint finishes.
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Refrain from abusive, disrespectful, or unsafe behavior on our premises.
Luxe Wash Wheels is not liable for any loss or damage caused by user negligence or failure to disclose important vehicle information.
4. Intellectual Property
All content on this website — including logos, images, text, videos, service descriptions, and brand elements — is the intellectual property of Luxe Wash Wheels and may not be copied, distributed, or used without express written permission.
5. Service Disclaimer
While we take the utmost care in the execution of all detailing and cleaning services, Luxe Wash Wheels is not responsible for the following:
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Pre-existing damages, defects, scratches, or stains
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Unforeseen mechanical or electrical issues that arise during service
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Damage resulting from prior poor maintenance or aftermarket modifications
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Items left inside the vehicle that are damaged or lost during service
All services are performed by trained professionals using best-practice methods. However, outcomes may vary depending on the condition, age, and material of the vehicle. We do not guarantee perfection, but we do guarantee effort, expertise, and professionalism.
6. Refund Policy
Luxe Wash Wheels strives to provide complete customer satisfaction. If you are unsatisfied with the quality of service received, please notify us within 24 hours by emailing support@luxewashpro.com with detailed feedback and photos (if applicable). We will assess your case and may offer:
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A complimentary re-service
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A partial credit toward a future appointment
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In limited cases, a full or partial refund
Refunds are not guaranteed and will be issued at the discretion of management, based on the circumstances and the extent of the issue. No refunds will be processed for missed appointments, no-shows, or dissatisfaction resulting from unrealistic expectations.
7. Appointment Policy
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Appointments can be booked online, by phone, or in person.
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A confirmation email or SMS will be sent upon successful booking.
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Late arrivals beyond 15 minutes may result in rescheduling or shortened service time.
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We reserve the right to refuse service to any individual or vehicle deemed unsafe, abusive, or excessively unsanitary.
8. Limitation of Liability
Under no circumstances shall Luxe Wash Wheels, its employees, partners, or affiliates be liable for indirect, incidental, or consequential damages arising out of the use or inability to use our services. Our total liability in any matter related to service provision will not exceed the amount paid for the specific service in question.
9. Governing Law
These Terms of Use are governed by the laws of Singapore. Any disputes or claims arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Singapore.
10. Contact Information
If you have questions or concerns regarding these Terms of Use, please contact us at:
Email: support@luxewashpro.com